Refund Policy

All Products sold through Dirty High Heels are digital licenses for software extensions. This policy explains when refunds are available.

Standard policy: digital products are non-refundable

Because Products are delivered electronically and are immediately usable on receipt, all sales are generally final. Once a license key has been issued, we cannot revoke or recover the software, and we therefore cannot offer refunds in the ordinary course.

When we will issue a refund

We will issue a full refund in the following situations:

• Duplicate purchase — you accidentally placed the same order twice within 24 hours and only one license is needed. Contact us within 7 days of the duplicate.
• Non-delivery — your payment was approved but you did not receive the license key or download link, and the issue cannot be resolved by re-sending.
• Material defect — the Product fundamentally does not perform the function described on the product page, and the defect cannot be remedied by an update or workaround within 14 days of you reporting it.
• Unauthorized charge — the transaction was not authorized by the legitimate cardholder. Such cases must be reported to us promptly so we can investigate.

What is not eligible for a refund

• Change of mind after the design package has been delivered.
• The Product not meeting your unstated expectations (the deliverable is what we say it is on the product page).
• Construction, installation, contractor, or weather outcomes — we are not responsible for what happens after we hand the plan over.
• Failure to provide accurate inputs (photos, measurements, site notes), after we asked for clarification.
• Costs of installation or trades. Cost ranges in our deliverables are budget guidance, not bids — see our Design Disclaimer.

How to request a refund

Email hello@dirtyhighheels.com from the email address used at checkout, and include:

• Your order number or transaction ID
• The name on the order
• A description of the issue and which refund category (above) you believe applies

We aim to respond to refund requests within two (2) business days. Approved refunds are processed back to the original payment method within five (5) business days; the time it takes for the refund to appear on your statement depends on your card issuer (typically 3–10 business days).

Chargebacks

If you believe a charge was made in error, please contact us first — most issues can be resolved quickly. Filing a chargeback before contacting us may result in suspension of any active licenses associated with your account while the dispute is resolved.

Contact

Refund inquiries: hello@dirtyhighheels.com